Relationship between Outsourcing and ICT Adoption in Facility Management Supply Chain

This paper presents the results of a study investigating the factors affecting information and communication technology (ICT) adoption in the supply chain of facilities management in Denmark. The study takes the starting point in the literature of supply chain management, facilities management and ICT adoption to conduct a qualitative study of factors impacting ICT adoption in the Danish facility management supply chain. The results show that there are a number of drivers and barriers that influence adoption of ICT in the Danish supply chain of facilities management. These have been grouped under 3 major categories. Organizational factors include strategic and operational factors; external environmental factors include supplier interdependence and industry characteristics; technological factors include compatibility and complexity. The study is relevant to researchers of ICT adoption and operations management (especially facilities management) as well as operation managers and ICT managers alike.